Terms & Conditions
The Zen Shop
These terms and conditions apply to items ordered by Internet from Zen Shop Ltd’s website.
Please take time to read these terms and conditions it is important for both of us that you understand our contractual relationship relating to your use of the website. Please make sure that you have read these terms and conditions before completing your transaction with us. If you fail to read these terms and conditions you enter into a purchase at your own risk.
You undertake to us that the details you give to us while using the website are correct in particular that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the product or service.
If there are any changes to the details supplied to us by you it is your responsibility to inform Zen Shop ltd via our web form or by contacting our Customer Services as soon as possible.
Your order will be acknowledged via email, if you enter a correct email address. Acceptance of the order will take place on clearance of payment.
Payment may be made Sagepay on our website and will be debited when we receive your order.
You will be charged the current price for buying goods from our website at the date you place your order. All prices are displayed on our website and are inclusive of VAT, where applicable, at 20%. We reserve the right to amend prices if there is a change in the rate of VAT. We do our best to make sure that prices are correctly shown but very occasionally an error may occur.
We will do our best to correct errors and omissions as quickly as practicable after being notified of them. However because of the technology that is required in operating the website there may be times when obvious errors occur. For example, very occasionally, this may result in a price, or product or other detail displayed or presented on the website being incorrect. In this case we reserve the right to cancel that contract, but this of course will be without any liability to you. If this should happen, we will correct the price and ask you to confirm whether you still wish to purchase the goods at the correct price.
Goods are delivered by Royal Mail. A signature may be required to acknowledge delivery should you wish to upgrade to special delivery service at the checkout. The signature of the person accepting delivery at the delivery address will be proof that you or the person to whom the order is addressed, has received the delivery.If no-one is available to sign and receive the product, a card will be left informing the recipient of the next available options.
Orders will be processed only after payment has cleared.
Please note: delivery is by Royal Mail , therefore Zen Shop Ltd cannot be held responsible for delays experienced by the postal system
If, for any reason, you are unhappy with the item/s you have ordered you have the right to cancel.
Zen Shop Ltd RETURNS
3 St Mary’s Row
Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 7 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
For instructions on how to return an order, please view our Returns information in our returns section.
The reproduction of colours is as accurate as the photographic and production process will allow.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to English law and the English courts shall have jurisdiction in all such matters.
THESE TERMS AND CONDITIONS DO NOT IN ANY WAY AFFECT YOUR STATUTORY RIGHTS
We want you to be completely delighted with every purchase you make from Us. All items - except the following can be returned or exchanged provided they are in their original condition.
Earrings (or jewellery sets which include earrings) and body jewellery for hygiene purposes
If you are not completely satisfied with your purchase, please email us explaining why you wish to return or exchange the item. You will then receive an email within 24 hours with a unique Returns Authorisation Code and instructions on how to proceed. Please do not return the item until you have received this email and your Returns Authorisation Code from Us.
Please note that items cannot be returned unless they are in their original condition, and within 14 days of the original purchase date. Please include the original packaging and any enclosed documentation in the return. Where items are received in their original condition, and in accordance with the above, a full refund will be issued on receipt. If the item is not returned in its original condition and is unsaleable we will be unable to authorise a refund, and the item will be returned to you.
The item is your responsibility until it reaches us. For your own protection, we therefore recommend that you send the parcel using a delivery service that insures the parcel for the value of the goods. Please always arrange proof of posting (available free of charge at post office counters) when returning goods. This does not affect your statutory rights.
Faulty or wrong item
If the item you received is faulty or is not what you originally ordered, please contact us via our contact form in the contact us section or e-mail our Customer Service department - quoting your order number, your name and address, details of the product and the reason for return, and whether you require a refund or a replacement. We will then advise on how to proceed with the return.
Distance selling regulations
Under the United Kingdom's Distance Selling Regulations you have the right to cancel your order for any item purchased from Us , for a full refund. This does not apply to items that cannot be returned for hygiene reasons, and have been unsealed. Order cancellations must be made in writing, quoting your order number, within 7 days of delivery of your item(s), and can be sent by e-mail , or by post to the address above. Once you have cancelled your order, the goods should be returned to the same address, in their original condition, within 10 days of receipt. The item is your responsibility until it reaches us. For your own protection, we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
If you are returning an item to us for a refund or an exchange then the cost of returning the item to us is your responsibility.
If the item you received is faulty or is not what you originally ordered, please contact us via our contact form or e-mail our Customer Service department - quoting your order number, your name and address, and details of the product. You will then be advised on how to proceed with the return.
This returns policy does not affect your statutory rights.